Loading…
Welcome to MBA Research and Curriculum Center’s
                               Conclave 2018!
Back To Schedule
Sunday, October 7 • 8:30am - 9:20am
Handle with Care: Customer Service in the Age of Data Breaches

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Join Charles King, of Kansas City Power & Light as he steps us through some of the cybersecurity perils present in many businesses today and how many companies, including Kansas City Power & Light are working hard to avoid breaches. Charles will also highlight a data breach that occurred with a Kansas City Power & Light third-party vendor and retrace the process they used to restore customer faith following the breach.
  
Participants will be able to:
  • Understand the current landscape of cybersecurity risks and potential for data breaches
  • Identify various cybersecurity risks
  • Identify techniques for preventing data breaches
  • Understand and explain customer care techniques used during crisis situations

For CEUs, please complete the end-of-session survey: https://www.surveymonkey.com/r/H3V2L6G

Speakers
avatar for Charles King

Charles King

CIO, Kansas City Power & Light
Charles W. King is Chief Information Officer & Vice President and Chief Information Officer for Kansas City Power & Light Co. (a subsidiary of Evergy, Inc.).In the past he occupied the position of Director-Information Technology Shared Services at DISH Network Corp., Senior Consultant... Read More →


Sunday October 7, 2018 8:30am - 9:20am CDT
Union Hill 2nd Floor