Welcome to MBA Research and Curriculum Center’s
                               Conclave 2018!
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Sunday, October 7 • 8:30am - 9:20am
Handle with Care: Customer Service in the Age of Data Breaches

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Join Charles King, of Kansas City Power & Light as he steps us through some of the cybersecurity perils present in many businesses today and how many companies, including Kansas City Power & Light are working hard to avoid breaches. Charles will also highlight a data breach that occurred with a Kansas City Power & Light third-party vendor and retrace the process they used to restore customer faith following the breach.
Participants will be able to:
  • Understand the current landscape of cybersecurity risks and potential for data breaches
  • Identify various cybersecurity risks
  • Identify techniques for preventing data breaches
  • Understand and explain customer care techniques used during crisis situations

For CEUs, please complete the end-of-session survey: https://www.surveymonkey.com/r/H3V2L6G

avatar for Charles King

Charles King

CIO, Kansas City Power & Light
Charles W. King is Chief Information Officer & Vice President and Chief Information Officer for Kansas City Power & Light Co. (a subsidiary of Evergy, Inc.).In the past he occupied the position of Director-Information Technology Shared Services at DISH Network Corp., Senior Consultant... Read More →

Sunday October 7, 2018 8:30am - 9:20am CDT
Union Hill 2nd Floor